Refund policy

At Keri in canada, customer satisfaction is our priority. While we do not accept returns, we offer exchanges within 1 day of receiving your item, subject to store stock availability.

📌 Exchange Policy

Timeframe: You must request an exchange within 1 day of receiving your item.

Condition: The item must be unused, unworn, with tags, and in its original packaging.

Stock Availability: Exchanges are subject to store inventory. If the requested item is unavailable, we may offer an alternative product or store credit.

🔄 How to Request an Exchange

To start an exchange, contact us at canadakeriin@gmail.com with your order details. You may need to bring or ship the item to the original pickup address 

🚫 Non-Exchangeable Items

Certain items cannot be exchanged, including:

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (such as beauty products)

Hazardous materials (flammable liquids or gases)

Sale items or gift cards

📦 Damages & Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at canadakeriin@gmail.com, and we will resolve the issue as quickly as possible.

📞 Need Help?

For any exchange-related questions, reach out to us at:
📧 canadakeriin@gmail.com